Ferguson Smart Home 2.0 system is an easy to install and use Smart Home system. However, it is an extensive system, with many sensors and possibilities – we understand your desire to learn more about it and get answers to basic questions and solutions to the most common problems.

On this page, we have collected a huge amount of knowledge, which we invite you to read. This knowledge has been included in two thematic blocks:

Ferguson Smart Home 2.0 – frequently asked questions (FAQ)

Answers to frequently asked questions

It is a Smart Home system, thanks to which we can control lighting, temperature and increase security with the use of multiple sensors and quick notifications to the phone.

Ferguson Smart Home 2.0 is a combination of the Smart Hub, mobile application and various types of sensors. The following devices are available in Ferguson Smart Home 2.0 (the list is open, the system is actively developed and enriched with new devices and functions):

    • Thermostatic Valve (FS2TRV)
    • Humidity and Temperature Sensor (FS2HT)
    • Relay Switch (FS2RS)
    • Smart Wi-Fi Plug With Remote Meter Reader (FS2PG-WMB)
    • Motion Sensor (FS2MS)
    • Multipurpose Sensor (FS2MP)
    • Vibration Sensor (FS2VS)
    • Intelligent Alarm Siren (FS2SA)
    • Remote Controller (FS2RC)
    • Smoke Detector (FS2SD)
    • GSM Smoke Detector (FS2SD-GSM)
    • CO Detector (FS2CO)
    • Repeater and Gas Leak Sensor (FS2RG)
    • Water Leak Sensor (FS2WL)

Yes. One of the advantages of the Ferguson Smart Home 2.0 system is the ability to control devices from anywhere in the world. In this way, while on vacation in winter, you can, for example, set the temperature at home. All that is required is Internet access to also have access to Ferguson Smart Home 2.0 devices

The Ferguson Smart Home 2.0 system uses Wi-Fi, Zigbee, Bluetooth LE and GPRS technologies.

Ferguson Smart Home 2.0 devices are intended for use in closed rooms, however, if they are to be installed outdoors, it must be in a place where they will not come into contact with water.

No, the sensors are not compatible with the newer system.

An unlimited number of Smart Hub units can be connected to the application, while up to 250 sensors can be paired to one Smart Hub according to the specification.

No, in order to take full advantage of the possibilities of Ferguson Smart Home 2.0, it is required to connect the Smart Hub to the Internet (via Wi-Fi 2.4GHz).

The Smart Hub will not work with 5GHz Wi-Fi. To fully use the system, you need a Smart Hub that connects the devices to Ferguson Home 2.0. Some devices do not require pairing with the Smart Hub to work. In such a situation, however, we lose the possibility of remote supervision via the mobile application.

Yes, the application works on Android from version 5.0. You can download it from the Google Play Store at: https://play.google.com/store/apps/details?id=io.treesat.smarthome&hl=pl&gl=US

This opportunity will appear in one of the upcoming app updates.

Basically, the Ferguson Home system wakes up the app and alerts you loudly by using sounds on your phone. However, each phone model may have different settings. If the triggered alarm causes that the phone does not wake up with a sound despite arming the Smart Hub, then you should go to the application settings. To enter the information and settings of the Ferguson Home application, long press the application icon and then go to Application information. As part of the Application information, you need to search for settings related to notifications and enable notifications during the lock screen and allow sound (function names may differ depending on the phone model).

The sensors are sorted according to the Smart Hub (each unit contains a set of sensors) and within the Smart Hub it is possible to sort the sensors alphabetically.

Yes, each sensor has the option to rename it with its own name.

If the battery in the sensor is discharged, the sensor in the application will be displayed with the Offline status – the outline of the sensor icon will be dotted.

This is information whether the sensor is working properly. If the sensor is offline, then no data is sent to the system – check the sensor power supply.

After removing a sensor from the app, no data from the sensor is displayed. It is also necessary to unpair the sensor manually according to the instructions for complete removal.

Archiving of notifications moves the notifications to the “historical notifications” tab.

After removing notifications, they are permanently removed from the system.

Actions are “dependencies” between different Ferguson Smart Home 2.0 devices. The user can create actions that are useful for him, e.g. when the temperature from the temperature sensor is exceeded, the fan connected to the smart plug will be turned on.

You should use the option available at logging in “I forgot my password”, after entering the phone number or e-mail we will get a special code to set a new one.

By using the remote management of devices connected to the Ferguson Smart Home 2.0 system, you can optimize media consumption. For example, having thermostatic heads mounted on the radiators, the user can set the program in such a way that the lower temperature in the house is set when the house is away. In addition, the use of a smart plug also allows you to save utilities, e.g. by connecting a device to the plug that is to be used only at a specific time during the day and the plug would disconnect it from the mains at night.

There are many variables that affect the range of Ferguson Smart Home 2.0 devices. These are, among others: the number of walls, their thickness, material they are made of. However, depending on the device, they can be installed in an open space between 70 and 100m from the Smart Hub.

It is a gateway that connects ZigBee and Bluetooth devices with the Ferguson Smart Home 2.0 system. Thanks to it, it is possible to add additional devices and communicate between them. The Smart Hub also includes a loudspeaker so that all alarms will be heard.

We can connect the Smart Hub to the Internet using a 2.4GHz Wi-Fi network.

Smart Home 2.0 - Smart Home system

Power – Smart Hub power

1 – Smart Hub connected to the system

2 – Smart Hub has internet access

3 – arming status of Smart Hub (off – disarmed, red – armed, green – night mode)

The USB port is for service purposes.

With the Smart Hub connected to the power supply, press the button in the small hole (using the “needle” included in the kit) located on the bottom of the housing for approx. 1s – LED no. 2 should flash green quickly.

Using the “needle” included in the kit, press the button in the small hole on the bottom of the casing for approx. 6-19s – LED no. 2 should blink green slowly.

Use the “needle” attached to the set to press the button in the small hole at the bottom of the casing for a little over 20s – LED no. 2 should flash green quickly.

Disconnect the Smart Hub from the power supply and press the button on the bottom of the housing for approx. 1s.

The device is powered by 230V.

The Smart Hub is attached to the base, which can be screwed to the wall with two screws.

No, the Smart Hub works on a 2.4GHz network.

Yes, after logging in to the application again, the Smart Hub with all devices and their history will disappear.

Yes, after logging in to the application again, the Smart Hub with all devices will disappear. After re-adding the Smart Hub to the application, no devices will be visible.

Disarmed mode means that the user will not receive notifications (on the phone, alarm in Smart Hub and Smart Siren alarm) from sensors: Motion, Multifunction, Vibration. If Smart Hub will be set to armed mode, the user will receive notifications (on the phone, Smart Hub alarm and Smart Siren alarm) from the above devices. The other sensors operate independently, i.e. notifications regarding the event occur at the moment of the event, regardless of the armed/disarmed operating mode.

Night mode disables the audible alarm on the Smart Hub and Smart Siren for all sensors except the “Panic” button on the Remote Control. In this mode, phone notifications come from all devices.

Updates happen automatically without the need to force them in the application. If the current version of the firmware of the Smart Hub visible in the application is lower than the latest version visible in the application, restart the Smart Hub – then the firmware will be updated.

The Smart Hub is seen as offline when there is no communication with it for 10 minutes.

The thermostatic valve is a device mounted on a radiator, thanks to which we can automate temperature control in the house. Using the application that remotely connects to the valve, we can create schedules, thanks to which we can easily plan the temperature for the entire week.

The valve is compatible with the assembly systems: Danfoss, Caleffi, Giacomini.

Yes, the valve detects the opening of the window and automatically turns off the heating.

The temperature resolution on the valve is 1°C.

The temperature range is: 5°C – 30°C.

The device is powered by two AA alkaline batteries.

So that you can remotely control the vakve, Smart Hub is necessary. Maintaining the set temperature (without schedules) does not require the Smart Hub.

The valve is screwed onto the radiator valve.

The sensor is seen as offline when there is no communication with it for 35 minutes.

Yes, historical temperatures can be checked in the chart tab for the period of 12 months back.

If a new firmware is available for the valve, a notification will be sent to the application.

The on/off status of the valve shows us whether the valve maintains the set temperature or whether it is, for example, turned off in the summer period.

The “Program” tab in the valve settings is used to set an individual temperature schedule for each day of the week.

The temperature and humidity sensor collects and sends data to the application about the prevailing conditions in a given room. Thanks to remote communication and battery power, there are no restrictions on the installation location.

The resolution of the measured temperature is 0.1°C.

The resolution of the measured humidity is 0.1%.

The sensor is seen as offline when there is no communication with it for 35 minutes.

The device is powered by a 3V CR2450 battery.

Yes, a Smart Hub is required to operate the sensor.

The sensor on the back is equipped with adhesive tape, so we can easily stick it to most surfaces.

Yes, the history of the temperature and humidity sensor is available for 12 months.

We can set the application to receive notifications depending on the specified minimum and maximum temperature and humidity.

In the “Notifications history” tab, there is information about exceeding the values for previously set notifications for the minimum and maximum temperature and humidity, while the “Graphs” tab displays the stored temperatures and humidity in the form of graphs.

A 230V relay switch is a device that allows remote control of lighting. The module also has two inputs to which we can connect a light switch, so that you can also manually turn the light on and off.

The module has two outputs up to 1400W each.

No, the module also has two control inputs to which we can connect an ordinary wall switch.

Yes, the module has a thermal protection that disconnects the outputs when the temperature inside the housing is above 70°C.

The device is powered by 230V.

Yes, if we want to control the lighting from the Ferguson Home mobile application. The light itself can also be switched on and off via a connected switch.

The relay is mounted in a flush-mounted box.

The sensor is seen as offline when there is no communication with it for 35 minutes.

In the settings of the relay switch, we can set the receipt of notifications when the track 1 and 2 are turned on or off.

A smart plug with a remote meter reader is a device that enables quick remote control of the connected device and control of the energy consumed by this device.

Thanks to the technology of remote reading of our meters and water meters, it also allows us to view the consumed media at home.

The plug uses 2.4GHz Wi-Fi technology.

No, the plug works on a 2.4GHz network.

Yes, it is possible to turn the connected device on and off using the physical button located in the upper part of the housing.

Yes, if we have the decryption key for the given meter.

The device is powered by 230V.

No, the device works independently. However, to use the full functionality (eg Actions), the Smart Hub is necessary.

The device has a housing with a plug, which is inserted into a 230V power socket.

A smart plug is seen as offline when there is no communication with it for 10 minutes.

The “Program” tab is used to set the schedule for switching on and off the connected device. It is also possible to set the time for which the connected device is to be turned on/off.

The smart plug allows you to receive notifications in the following situations: Loss of connection with the server; The plug has been enabled or disabled; The consumed energy is greater or less than the set in options.

A smart plug allows you to receive notifications when the energy consumed by the device connected to the plug is smaller or larger than the one set in the application – it gives us the opportunity, for example, to receive a notification when someone turned on the TV or other device.

The motion sensor allows the user to remotely notify the user about the detection of motion in the supervised zone. Thanks to remote communication and battery power, there are no restrictions on the installation location.

The device is powered by a 3V CR123A battery.

Yes, a Smart Hub is required to operate the sensor.

The sensor on the back is equipped with adhesive tape, so we can easily stick it to most surfaces.

The sensor is seen as offline when there is no communication with it for 125 minutes.

We will receive notifications from the motion sensor when it detects motion.

The multipurpose sensor is used to detect changes in the opening/closing status of doors, windows, wicket, entrance gate, etc. Thanks to remote communication and battery power, there are no restrictions on the installation location.

The maximum spacing of the sensor elements (fixed and movable part) is approx 1cm.

The device is powered by two AAA alkaline batteries.

Yes, a Smart Hub is required to operate the sensor.

The sensor on the back is equipped with adhesive tape, so we can easily stick it to most surfaces.

The sensor is seen as offline when there is no communication with it for 125 minutes.

We will receive notifications from the multipurpose sensor when the sensor detects an opening (both elements of the sensor move apart by a distance greater than 1 cm).

The vibration sensor detects the vibration of the object on which it is attached. You can easily mount it on windshield and other surfaces. Thanks to remote communication and battery power, there are no restrictions on the installation location.

The device is powered by two AAA alkaline batteries.

Yes, a Smart Hub is required to operate the sensor.

The sensor on the back is equipped with adhesive tape, so we can easily stick it to most surfaces.

The sensor is seen as offline when there is no communication with it for 125 minutes.

We will receive notifications from the vibration sensor when it detects vibration of the surface to which it is attached (e.g. broken window).

Intelligent alarm siren informs with sound and light about detected alarms in the system. Thanks to the battery backup, the siren also works during a power outage in the network.

Yes, the siren has a built-in battery, thanks to which it will also inform you about an alarm in the system after a power failure.

The device is powered by 230V.

Yes, a Smart Hub is required to operate the siren.

The device has a housing with a plug, which is inserted into a 230V power socket.

The sensor is offline when there is no communication with it for 35 minutes.

The siren has a built-in battery, thanks to which it can still inform about an alarm after a power failure.

The intelligent alarm siren will alarm in accordance with the Smart Hub’s operating mode, i.e. the Smart Hub’s disarmed mode means that the siren will not sound despite detecting alarms from sensors: Motion, Multifunction and Vibration. When the Smart Hub is set to armed mode, the siren will sound when it detects alarms from sensors: Motion, Multifunction and Vibration.

The other sensors operate independently, i.e. notifications regarding the event occur at the moment of the occurrence of the event, regardless of the armed/unarmed operating mode of the Smart Hub. This means that when an alarm is detected from any of the other sensors, the alarm in the siren will be triggered.

Night mode disables the audible alarm on the smart siren for all sensors except the “Panic” button on the remote control.

Additionally, the siren can be triggered by clicking the button “Start the siren” in the application.

The siren must be within the range of the Smart Hub signal. In addition to this requirement, the siren does not need to be close to other system components.

The remote control allows you to switch between the Smart Home operating modes (armed/ disarmed/ night mode). It also has a “Panic” button – to quickly trigger an alarm in the event of an emergency.

The device is powered by a 3V CR2032 battery.

Yes, a Smart Hub is required to operate the remote control.

The pilot is seen as offline when there is no communication with it for 105 minutes.

The remote control has four buttons: Smart Hub armed, Smart Hub disarmed, Smart Hub night mode, “Panic”.

No, the functions of the buttons cannot be changed.

After pressing the “Panic” button, the alarm is triggered in the Intelligent Alarm Siren, the alarm is triggered in the Smart Hub and a notification is sent to the phone.

The smoke detector is a device that allows you to detect a fire at a very early stage and notify the user quickly thanks to the application on the phone.

The device is powered by a 3V CR2032 battery.

Yes, if we want to receive notifications on the phone. The sound signal from the detector will also alarm without the Smart Hub.

The sensor on the back is equipped with adhesive tape, so we can easily stick it to most surfaces.

The sensor is seen as offline when there is no communication with it for 125 minutes.

We will receive notifications from the smoke detector every time smoke is detected.

The GSM smoke detector can be installed wherever GPRS communication is available – it does not need the Smart Hub to communicate with the system, unlike the FS2SD sensor.

The GSM smoke detector is a device that allows you to detect a fire at a very early stage and quickly notify the user via a phone application. Thanks to the GSM technology used, installation is possible wherever there is no Internet access.

The device is powered by a 3V CR123A battery.

No, the detector communicates directly with the server via GPRS.

The GSM smoke detector is attached to the base, which can be screwed to the ceiling or wall with two screws.

The detector is seen as offline when there is no communication with it for 25 hours.

No, the sensor already has a SIM card installed.

To check the fees, please refer to the price list available in the application.

At the moment, the sensor does not have such an option.

The GSM smoke detector can be installed wherever GPRS communication is available. Unlike the FS2SD smoke detector, it does not need a Smart Hub to communicate with the system.

With the GSM smoke detector, we will receive automatic notifications in the event of: smoke detection, completion of smoke detection and device test. We can also turn on the notification of the loss of connection (when there is no communication with the sensor for 25 hours).

The carbon monoxide detector allows you to detect the growing concentration of carbon monoxide in the room and notify the user quickly enough thanks to the phone application.

The device is powered by a 3V CR123A battery.

Yes, if we want to receive notifications on the phone. The sound signal from the detector will also alarm without the Smart Hub.

The sensor on the back is equipped with adhesive tape, so we can easily stick it to most surfaces.

The detector is seen as offline when there is no communication with it for 35 minutes.

We will receive notifications from the carbon monoxide detector every time a carbon monoxide is detected. There are standard levels of carbon monoxide concentrations at which the detector will alarm:

    • 30ppm 120min.
    • 50ppm 60-90min.
    • 100ppm 10-40min.
    • 300ppm 3min

The gas detector is a device that alarms of poisonous concentration of natural gas in the air and an explosion hazard. Additionally, the module is equipped with the function of extending the range of the system.

Average power consumption is less than 1.5W.

Yes, when a detector is connected between the Smart Hub and a device that is out of range, the device should connect to the system.

The device is powered by 230V.

Yes, if we want to receive notifications on the phone. The sound signal from the detector will also alarm without the Smart Hub.

The device has a housing with a plug, which is inserted into a 230V power socket.

The detector is seen as offline when there is no communication with it for 35 minutes.

We will receive notifications from the gas detector each time a gas is detected.

No, the gas detector detects only natural gas.

The water leak sensor is a device whose probe is glued to the floor – thanks to this solution, when for example a hose/pipe break and flooding of the room is immediately detected. Notification on the phone allows for a quick response.

The device is powered by two AAA alkaline batteries.

Yes, a Smart Hub is required to operate the sensor.

The sensor on the back is equipped with adhesive tape, so we can easily stick it to most surfaces.

The sensor is seen as offline when there is no communication with it for 125 minutes.

We will receive notifications from the water leak sensor each time the probe stuck to the floor detects water.

No, however, be aware that the sensor can be damaged by prolonged exposure to water.

Ferguson Smart Home 2.0 – troubleshooting

If you have a problem with functioning of any element of the Ferguson Smart Home 2.0 system, check the solutions for the most common problems below. If you have any further questions, please do not hesitate to contact us.

Check that there is no other device nearby that you have recently removed from the application and that it has not been physically (with the button) unpaired with the system.

If the LED blinks 6 times, it means that the device has become unpaired with the system. To re-pair, press the pairing button again until the LED flashes quickly.

Re-enter the Smart Hub into pairing mode by pressing the button in the small hole (using the “needle” included in the kit) located on the bottom of the housing for approx. 6-19s – LED no. 2 should blink green slowly.

You need to restart the Smart Hub. With the power connected, press the button in the small hole (using the “needle” included in the kit) on the bottom of the housing for approx. 1s – LED no. 2 should flash green quickly.

There are many variables that affect the range of the Ferguson Smart Home 2.0 system devices. These are, among others: the number of walls, their thickness, and the material of their construction.

The range of wireless communication varies between devices, but they can generally be installed between 70 and 100m (in open space) from the Smart Hub. Of course, the above-mentioned factors affect the range of wireless connectivity of devices, which must be borne in mind when installing them. It is possible that the device that is not working properly is too far from the Smart Hub, in which case the device should be moved closer to the Smart Hub or a repeater and gas leak detector (FS2RG) should be used, which extends the range of wireless communication.